Questions owners ask before they start

CallSide AI is a 24/7 AI receptionist for your business phone. It answers your calls day and night, asks the caller what they need, captures their name, number and appointment request, and sends the lead straight to you. AI website chat is available as an optional add-on for visitors who would rather type than call.

Yes — that is the main product. The AI receptionist answers your business phone line 24/7, speaks with the caller, and captures their details and appointment request. Website chat is a separate optional add-on that works on your website only; it does not take phone calls.

It can replace much of the repetitive call-handling work for many businesses, or work alongside your existing team for after-hours, overflow, weekends and busy periods.

Listen to the sample call and judge for yourself — that is the actual product, not a mock-up. Callers are told at the start that they are speaking to an AI assistant, because pretending otherwise damages trust and in some states it isn't permitted. You choose the name and voice and approve the script before it goes live, and if you don't like how it sounds we change it.

CallSide AI is an independent company focused on one thing: AI reception for home-service businesses. We are not a reseller and we are not a large call centre — when you contact us you reach the people who actually build and run your setup. Read more about us.

It always captures the appointment request — the service needed, the address and when the customer is available. Whether it writes a confirmed slot into your calendar depends on your setup: if you use Google Calendar, Outlook or a CRM we can connect to, we set that up and it books directly. If you don't, the request comes to you by email and your team confirms it. We tell you which of the two you're getting before you sign up.

Yes, at a general level, using only pricing rules and information approved by your business.

It lets the caller know their question will be passed along, and captures the inquiry for your team to follow up.

Yes — all answers are built from information your business reviews and approves.

Typically name, contact details, service needed, and preferred timing — only what's needed to follow up.

You keep your number: it stays with your carrier, in your name, and you set call forwarding so calls reach the AI receptionist when you can't pick up. Nothing is ported and you can switch the forwarding off yourself in about thirty seconds. If you add website chat, it is a short snippet of code on your existing site — no rebuild required.

Your receptionist is typically live within 1–2 business days of providing your business details.

Every lead is delivered by email the moment the call ends — that works no matter what you run. Beyond that we connect to Google Calendar, Outlook, and to systems that accept an incoming webhook or have a Zapier or Make connector, which covers Jobber, Housecall Pro, Workiz and ServiceTitan among others. Tell us what you use on the demo call and we'll confirm exactly what's one-way and what's two-way before you commit.

Calls reach the AI through forwarding rules that you control, so if anything goes wrong the fallback is the behaviour you already have today — the call follows the forwarding rules you already have, to your mobile or voicemail. We monitor the service and aim to respond to issues within one business day, and you can disable forwarding yourself at any time without waiting for us.

No. Monthly plans are month to month and you can cancel any time. Your first month's subscription is covered by the 30-day money-back guarantee.