1. What this Agreement covers

This Service Agreement governs your purchase and use of a paid CallSide AI subscription (an "AI Voice" plan, an "AI Website Chat" plan, or a Website Setup package, together the "Service"). It applies once you check the agreement box during checkout and complete payment. It is separate from, and takes priority over, the general Terms of Use, which govern the website and demos only.

The Service is provided by CallSide AI. Contact: sales@callsideai.com for sales questions, support@callsideai.com for an active account.

2. Business use only

The Service is offered solely for business and commercial use and is not intended for personal, family, or household use. By purchasing the Service, you represent that you are purchasing on behalf of a business and are authorized to enter into this Agreement on that business's behalf.

3. The Service

CallSide AI builds and manages an AI phone receptionist and/or AI website chat assistant configured around your business — your services, hours, service areas, and call-handling preferences — and connects it to your existing phone line, website, and (where supported) calendar or CRM. We handle setup, configuration, and ongoing management; you are not required to configure or maintain the underlying system yourself.

Exact features, integrations, and included usage depend on the plan you purchase, as described on the pricing page at the time of purchase.

4. Fees and billing

Your subscription is billed monthly in advance, in USD, through our payment processor, and renews automatically each billing cycle until cancelled.

Usage and overage. Each plan includes a monthly usage allowance (call minutes or chat conversations, as applicable). Usage is measured from CallSide AI's own telephony or chat platform records. Usage beyond your plan's included allowance is billed at the per-unit overage rate published for your plan on the pricing page. Overage is not charged automatically to your payment method — we review usage after the billing cycle it occurred in and send you a separate invoice for any amount owed, payable on receipt. We aim to alert you before you reach your included allowance where technically possible, but you remain responsible for overage charges incurred regardless of whether an alert was sent.

We may change plan pricing prospectively. Changes will not apply retroactively to a billing cycle already paid, and we will give reasonable notice before a price change takes effect on your account.

5. Term and cancellation

Monthly plans run month-to-month and may be cancelled at any time, effective at the end of the current billing cycle. There is no long-term contract on monthly plans.

To cancel, email support@callsideai.com — you can use this link to open a pre-filled cancellation email with no login required. We may suspend or terminate the Service for non-payment, for use that violates Section 9 below, or for unlawful use.

6. 30-Day Money-Back Guarantee

If you are not satisfied with the Service, contact us within 30 days of your first subscription payment and we will refund that first month's subscription charge.

7. Service availability and third-party providers

The Service depends on third-party AI, telephony, hosting, and communications providers, and on your own phone carrier's call-forwarding features where applicable. We do not guarantee uninterrupted, error-free, or continuous operation of the Service, and we are not responsible for outages, delays, or failures caused by a third-party provider or by your own carrier, network, or equipment.

If the Service is unavailable, calls generally fall back to whatever handling you already had in place before connecting CallSide AI (for example, your existing voicemail), since forwarding rules remain under your control and can be turned off by you at any time.

8. No guarantee of results

CallSide AI helps capture and organize calls, leads, and conversations. We do not guarantee any number of leads, calls answered, bookings, sales, or revenue, and we do not guarantee that the Service will increase your business's results. Outcomes depend on many factors outside our control, including your business, market, and how leads are followed up.

9. Your responsibilities

You are responsible for: providing accurate information about your business for the AI to use; reviewing and approving the content, pricing, and scripts the AI relies on; using the Service lawfully, including compliance with call-recording consent laws, telemarketing and do-not-call rules, and any other law that applies to your business and the calls or messages you send or receive; and not using the Service for any illegal, harassing, fraudulent, or abusive purpose. You are solely responsible for your own compliance obligations as a business owner — CallSide AI configures the system to your instructions but does not provide legal advice on your obligations.

10. Recording, data, and privacy

Calls and chats handled by the Service may be recorded, transcribed, and processed by AI systems and third-party providers acting as processors, consistent with our Privacy Policy, which forms part of this Agreement. You are responsible for ensuring your own callers and website visitors receive any notice required under the law that applies to your business.

11. Intellectual property

CallSide AI retains ownership of its underlying systems, prompts, configurations, and software. You retain ownership of your own business information, content, and data provided to us for configuration of your Service.

12. Limitation of liability

To the fullest extent permitted by law, CallSide AI's total liability arising from or relating to the Service is limited to the amount you paid us in the three months before the claim arose. CallSide AI is not liable for indirect, incidental, consequential, or special damages, including lost profits or lost business opportunities, even if advised of the possibility.

Nothing in this Agreement limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold CallSide AI harmless from claims, damages, or expenses arising from your unlawful use of the Service, your violation of this Agreement, or content or instructions you provide for the AI to use.

14. Changes to this Agreement

We may update this Agreement from time to time. Material changes will be communicated to active subscribers by email before taking effect on their account.

15. Entire agreement and severability

This Agreement, together with the Privacy Policy, is the entire agreement between you and CallSide AI regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect.

16. Contact

Questions about this Agreement before you sign up: sales@callsideai.com

Questions about your service or account once you're a customer: support@callsideai.com