1. About CallSide AI

CallSide AI is a trade name used to provide AI-powered phone reception, website chat, lead-capture, automation, and related services to businesses.

These Terms govern your access to and use of the CallSide AI website, demonstrations, forms, AI chat experiences, AI voice demonstrations, and related website features (together, the “Site”). By accessing or using the Site, submitting information through it, or using an interactive demo, you acknowledge that you have read and agree to these Terms.

These Terms are not the commercial service agreement for paying business clients. Paid services may be governed by a separate written agreement. Where a separate agreement applies, that agreement governs the paid service.

Contact: privacy@callsideai.com

2. AI technology disclaimer

The Site includes features powered by artificial intelligence. AI systems may misunderstand information, generate inaccurate or incomplete responses, fail to respond, or behave unexpectedly.

Information provided by an AI assistant is for general informational and demonstration purposes and should not be treated as professional, legal, medical, financial, emergency, safety, or technical advice. You should independently verify important information before relying on it.

3. Emergency and safety-critical situations

CallSide AI is not an emergency service.

Do not rely on the Site, the AI voice demo, the AI chat assistant, or any CallSide AI system to report or respond to emergencies or situations involving an immediate threat to life, health, safety, or property — including fire, gas leaks, electrical hazards, or crime. In an emergency, contact the appropriate emergency services or a qualified professional directly.

4. Demonstration only

Any examples, conversations, appointment flows, lead notifications, transcripts, business scenarios, or AI interactions shown on the Site are provided for demonstration. They are not records of real customers.

Actual functionality varies with configuration, third-party providers, integrations, client requirements, and availability. A demonstration is not a promise or guarantee that identical results, functionality, response quality, uptime, lead volume, bookings, revenue, or business outcomes will be achieved.

5. No guarantee of availability

We may modify, suspend, restrict, or discontinue any part of the Site or its demonstrations at any time.

We do not guarantee that the Site, telephone demonstrations, AI systems, chat systems, integrations, or other functionality will be available continuously, error-free, secure, or uninterrupted. The Site relies on third-party hosting, telecommunications, artificial intelligence, automation, CRM, email, and infrastructure providers that may experience outages, errors, delays, or interruptions outside our control.

6. Voice calls, recording and transcription

Voice demonstrations and telephone interactions may be recorded, transcribed, analyzed, or processed using automated systems and third-party service providers. Where recording is enabled, notice is provided before or at the beginning of the interaction.

Where consent is required by applicable law, we provide recording notice and obtain or rely on consent as permitted by applicable law. If you do not wish to be recorded, discontinue the interaction and contact us by email instead.

Voice recordings and transcripts are used to operate and demonstrate the service, and to review quality. They are not used to identify a speaker biometrically. CallSide AI does not create, capture, store, or use a voiceprint, facial geometry, or any other biometric identifier, and does not use voice data to recognise or verify the identity of any individual. We do not sell voice recordings or transcripts.

7. Website chat and automated interactions

When you interact with an AI chat feature, the information you submit may be processed by automated systems and third-party technology providers in order to generate responses, operate the service, detect abuse, improve reliability, and capture information you intentionally provide.

Do not submit highly sensitive personal information through demonstrations or website chat unless specifically requested and necessary.

8. SMS and electronic communications

If you voluntarily provide your phone number and expressly request or agree to receive a text message, we may send service-related or demonstration-related SMS messages to that number. Consent to receive SMS messages is not a condition of purchasing a service unless specifically stated. Message and data rates may apply.

You may revoke consent to further automated text messages by replying STOP where supported or by contacting us. Marketing communications, where used, may be subject to additional consent requirements.

9. Information you provide

You agree that information you submit through the Site will be accurate to the best of your knowledge, and that you will not knowingly submit unlawful content, malicious code, fraudulent information, information intended to impersonate another person, content that infringes intellectual-property rights, or information designed to interfere with or abuse our systems.

10. Intellectual property

Unless otherwise stated, the Site, branding, text, layouts, graphics, demonstrations, software configurations, workflows, prompts, and other original materials made available by CallSide AI are owned by or licensed for use by CallSide AI.

You may not copy, reproduce, redistribute, scrape, reverse engineer, commercially exploit, or create derivative works from proprietary portions of the Site except as permitted by law or with prior written permission. Third-party trademarks and services remain the property of their respective owners.

11. Third-party services

The Site relies on and integrates with third-party providers. CallSide AI does not control and is not responsible for the independent availability, security, functionality, policies, acts, omissions, or failures of third-party services. References to or integrations with third parties do not imply endorsement unless expressly stated.

12. Prohibited uses

You may not use the Site or its demonstrations to violate applicable law; harass, threaten, defraud, or impersonate others; attempt unauthorized access; disrupt or overload infrastructure; extract or misuse personal information; test systems for malicious purposes; send spam or unsolicited communications; circumvent security or usage restrictions; or use automated tools to scrape or exploit the Site without authorization.

13. Disclaimer of warranties

To the maximum extent permitted by law, the Site and all demonstrations are provided “as is” and “as available.” CallSide AI disclaims warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, availability, and error-free operation, to the extent such warranties may lawfully be disclaimed.

14. Limitation of liability

To the maximum extent permitted by applicable law, CallSide AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost data, lost opportunities, or business interruption arising from or relating to your use of the Site or its demonstrations.

For claims arising solely from free use of this Site or a free demonstration, CallSide AI’s aggregate liability will not exceed USD $100, except where such a limitation is prohibited by law. Nothing in these Terms limits liability that cannot legally be excluded or limited.

15. Indemnification for misuse

To the extent permitted by applicable law, you agree to indemnify and hold harmless CallSide AI from claims, losses, liabilities, damages, and reasonable costs resulting from your unlawful misuse of the Site, violation of these Terms, infringement of another party’s rights, or malicious interference with our systems.

16. Privacy

Our collection and processing of personal information is described in our Privacy Policy, which forms part of your use of the Site.

17. Changes

We may update these Terms from time to time. The “last updated” date above identifies the most recent revision. Material changes affecting existing paid services will be handled separately under the applicable customer agreement.

18. Severability and no waiver

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law. Failure to enforce a provision does not waive our right to enforce it later.

19. Contact

Questions about these Terms: privacy@callsideai.com

Questions about your service or account: support@callsideai.com