Stop Losing Jobs
to Missed Calls.
AI phone receptionists for Australian trade businesses. Built to answer your calls 24/7, capture leads, and help you book more jobs.
- Fewer calls left unanswered while you’re on a job
- Natural-sounding phone and website receptionist built for trade businesses
- Built to answer calls 24/7 — after hours, weekends and public holidays
- Asks the right questions and works out how urgent the job is
- Gets the name, mobile, suburb and what’s wrong — before you call back
- Sends you the details by email the moment the call ends
- Offers callers the times you have available
- We build it, train it and manage it — you never touch the tech
Prefer to talk first? Book a 15-min demo.
Built for Australian trade and home-service businesses — plumbers, electricians, air conditioning, roofing and more.
Try Our AI Receptionist Live
No signup. Ask our AI receptionist how it would work for your business — it can book your demo on the spot.
Choose your trade to see a realistic call example.
✓Demo updated for Plumbing
The sample call below matches your trade.
See how your AI receptionist handles every call
24/7 AI call coverage — it identifies the issue and captures the job. Listen to a sample Australian service call below.
Greets visitors instantly, identifies the issue, and captures the lead before they leave your site.
Example workflow for demonstration purposes. Every CallSide assistant is customised around the business, its services, hours and booking process.
Every Missed Call Is a Job Your Competitor Gets
Every unanswered call can quickly become a job for a competitor.
Answered While You’re On a Job
Calls often come while you’re on a job, driving, or after hours. That’s when CallSide steps in.
Lower Cost Than Hiring
24/7 call coverage without the overhead of staffing a receptionist around the clock.
Lead Details Captured
Caller details, service need, and appointment request are organised and sent to your team.
How It Works
Start with your calls. Add website chat when you need it.
Your services, pricing, service area, hours, and exactly what counts as an emergency. We build it around how you actually run jobs.
We craft, test and tune an agent that knows your jobs and sounds like your best dispatcher — you pick the name and the voice, and approve every answer. You don’t lift a finger.
Day, night and weekends. Every call becomes an organized lead in your inbox — and a booked job on your calendar when your calendar is connected.
Keep your numberEasiest Missed, busy and after-hours calls forward to the AI.
Your existing number forwards to the AI only when you don’t pick up — after hours, when you’re on a job, or when the line is busy. Customers keep calling the number they already know, and you still answer whenever you can.
Add a separate number A dedicated number for your website, ads or ute.
You get a second number that only the AI answers — put it on your website, your ads or your ute. Every call it takes comes back to you as a lead, and your own phone stays exactly as it is.
Not sure? We set it up either way, and you can change it later.
CallSide greets them and finds out what they need.
It replies using information you approved.
Service, urgency and timing are captured for you.
Phone Receptionist
A Customer Calls Your Number
Built to answer 24/7, so calls don’t sit in voicemail.
The AI Receptionist Answers Live
It speaks naturally with the caller, just like a front-desk team member.
The Call Is Handled
Books or reschedules an appointment, or captures details for an urgent job.
Website Chat
Visitor Starts a Conversation
CallSide AI greets the visitor and identifies what they need.
Questions Get Answered
The assistant uses approved business information to answer, day or night.
The Job Is Qualified
It captures the service needed, urgency, and preferred timing.
However they reach you, the lead gets delivered instantly.
Choose Your Plan
AI receptionist plans — website chat can be added on top.
AI Receptionist
- Same AI receptionist, built for your business
- 24/7 call coverage — nights, weekends and public holidays
- Instant call summaries & lead alerts
- Call transcripts & recordings
- AI receptionist built and trained for your business
- 24/7 call coverage — nights, weekends and public holidays
- Qualifies leads & captures booking requests
- Instant call summaries & lead alerts
- Call transcripts & recordings
- Usage alerts before overage charges
- AI receptionist built and trained for your business
- 24/7 call coverage — nights, weekends and public holidays
- Qualifies leads & captures booking requests
- Instant call summaries & lead alerts
- Call transcripts & recordings
- Usage alerts before overage charges
- AI receptionist built and trained for your business
- 24/7 call coverage — nights, weekends and public holidays
- Qualifies leads & captures booking requests
- Instant call summaries & lead alerts
- Call transcripts & recordings
- Usage alerts before overage charges
Voice overage is charged per plan — A$0.99 a minute on Starter, A$0.85 on Pro and A$0.69 on Business+ — and only if you go past your included minutes. We alert you before you do. Cancel anytime on monthly plans. Prices are in Australian dollars; GST is not currently charged unless otherwise stated or required by applicable law.
Optional Add-On — AI Website Chat
- Knowledge base trained on your business
- Lead & contact capture
- Appointment-request collection
- Email lead notifications
- Custom branding
- Priority optimisation
- Monthly AI tuning
- Priority support
- Knowledge base trained on your business
- Lead & contact capture
- Appointment-request collection
- Email lead notifications
- Custom branding
- Priority optimisation
- Monthly AI tuning
- Priority support
- Knowledge base trained on your business
- Lead & contact capture
- Appointment-request collection
- Email lead notifications
- Custom branding
- Priority optimisation
- Monthly AI tuning
- Priority support
What a Receptionist Costs You
In-House Receptionist
Estimated monthly cost for a 9–5 receptionist working Monday to Friday
Plus sick days, turnover and no cover after hours
AI Voice
A 24/7 AI receptionist that answers nights, weekends and public holidays
One plan, one price. No setup fee.
Receptionist cost is an estimate, not a quote: median full-time earnings for receptionists in Australia are $1,229 a week, about $63,900 a year (Jobs and Skills Australia, from the ABS Survey of Employee Earnings and Hours, May 2025), and an employer also pays 12% superannuation on top, before leave loading, equipment and cover. The two columns are not like-for-like — a full-time hire covers business hours, while the AI plan shown covers nights, weekends and public holidays within its included minutes. Your own cost will differ. Prices exclude GST.
Missed-Call Calculator See what unanswered calls are worth to your business — your numbers, not ours.
Starting figures are placeholders, not industry averages. Answering a call is not the same as winning the job — this is what those conversations are worth at the rate you already close.
Open the full calculator ›Built for Australian Trade and Home-Service Businesses
Plumbing
Burst pipes, blocked drains and hot water systems, answered around the clock.
Electrical
Power faults, switchboard upgrades and safety inspections, captured and prioritised.
Air Conditioning & HVAC
Split system faults, no-cooling calls and service bookings through summer.
Roofing
Storm damage, leaks and quote requests captured while you’re still on a roof.
Pest Control & Locksmiths
Urgent call-outs qualified and sent to you the moment the call ends.
Every Other Trade
Carpenters, builders, glaziers, landscapers — almost any trade business.
Common Questions
What exactly does CallSide AI do?
CallSide AI is a 24/7 AI receptionist for your business phone. It answers your calls day and night, asks the caller what they need, captures their name, number and appointment request, and sends the lead straight to you. AI website chat is available as an optional add-on for visitors who would rather type than call.
Is this an AI phone receptionist?
Yes — that is the main product. The AI receptionist answers your business phone line 24/7, speaks with the caller, and captures their details and appointment request. Website chat is a separate optional add-on that works on your website only; it does not take phone calls.
Does it replace my office staff or dispatcher?
It can replace much of the repetitive call-handling work for many businesses, or work alongside your existing team for after-hours, overflow, weekends and busy periods.
Can it quote pricing?
Yes, at a general level, using only pricing rules and information approved by your business.
Can it book confirmed appointments?
It helps callers and visitors request an appointment. Confirmed booking depends on an available, configured calendar integration.
Can it connect to my scheduling or dispatch software?
Works with email, your calendar and most CRMs.
What happens when it can't answer a question?
It lets the caller know their question will be passed along, and captures the enquiry for your team to follow up.
Can we approve and change its answers?
Yes — all answers are built from information your business reviews and approves.
How is it set up?
Your existing business number forwards to the AI receptionist — nothing is ported, and you can switch the forwarding off yourself. If you add website chat, it is a short snippet of code on your existing site.
What customer information does it collect?
Typically name, contact details, service needed, and preferred timing — only what's needed to follow up.
Will it sound robotic?
Callers are told at the start that they are speaking to an AI assistant, because pretending otherwise damages trust. You choose the name and voice and approve the script before it goes live, and if you don’t like how it sounds we change it.
What happens if it fails or goes down?
Calls reach the AI through forwarding rules that you control, so if anything goes wrong the fallback is the behaviour you already have today — the call follows the forwarding rules you already have, to your mobile or voicemail. We monitor the service and aim to respond to issues within one business day, and you can disable forwarding yourself at any time without waiting for us.
Am I locked into a contract?
No. Monthly plans are month to month and you can cancel any time. Your first month's subscription is covered by the 30-day money-back guarantee.
Who is behind CallSide AI?
CallSide AI is an independent company focused on one thing: AI reception for home-service businesses. We are not a reseller and we are not a large call centre — when you contact us you reach the people who actually build and run your setup. Read more about us.
How quickly can it be launched?
Most businesses are live within a few days of providing their business details.
Do you work with Australian businesses?
Yes. CallSide AI works with trade and home-service businesses in Australia. Your receptionist is set up around your own services, hours, suburbs and booking process, and calls are answered in your local time zone.
Are calls recorded?
Calls handled by the AI receptionist may be recorded and transcribed so summaries and lead details can be produced. Callers are told at the start of the call. Recording rules differ between Australian states, and we will set your greeting to match the disclosure your business needs.
Book Your CallSide Demo
See how an AI receptionist could answer calls, capture leads, and book jobs for your business.