Questions owners ask before they start

CallSide AI is a 24/7 AI receptionist for your business phone. It answers your calls day and night, asks the caller what they need, captures their name, number and appointment request, and sends the lead straight to you. AI website chat is available as an optional add-on for visitors who would rather type than call.

Yes — that is the main product. The AI receptionist answers your business phone line 24/7, speaks with the caller, and captures their details and appointment request. Website chat is a separate optional add-on that works on your website only; it does not take phone calls.

It can replace much of the repetitive call-handling work for many businesses, or work alongside your existing team for after-hours, overflow, weekends and busy periods.

Callers are told at the start that they are speaking to an AI assistant, because pretending otherwise damages trust. You choose the name and voice and approve the script before it goes live, and if you don’t like how it sounds we change it.

CallSide AI is an independent company focused on one thing: AI reception for home-service businesses. We are not a reseller and we are not a large call centre — when you contact us you reach the people who actually build and run your setup. Read more about us.

Yes. CallSide AI works with trade and home-service businesses in Australia. Your receptionist is set up around your own services, hours, suburbs and booking process, and calls are answered in your local time zone.

It helps callers and visitors request an appointment. Confirmed booking depends on an available, configured calendar integration.

Yes, at a general level, using only pricing rules and information approved by your business.

It lets the caller know their question will be passed along, and captures the enquiry for your team to follow up.

Yes — all answers are built from information your business reviews and approves.

Typically name, contact details, service needed, and preferred timing — only what's needed to follow up.

Calls handled by the AI receptionist may be recorded and transcribed so summaries and lead details can be produced. Callers are told at the start of the call. Recording rules differ between Australian states, and we will set your greeting to match the disclosure your business needs.

Your existing business number forwards to the AI receptionist — nothing is ported, and you can switch the forwarding off yourself. If you add website chat, it is a short snippet of code on your existing site.

Most businesses are live within a few days of providing their business details.

Works with email, your calendar and most CRMs.

Calls reach the AI through forwarding rules that you control, so if anything goes wrong the fallback is the behaviour you already have today — the call follows the forwarding rules you already have, to your mobile or voicemail. We monitor the service and aim to respond to issues within one business day, and you can disable forwarding yourself at any time without waiting for us.

No. Monthly plans are month to month and you can cancel any time. Your first month's subscription is covered by the 30-day money-back guarantee.